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Sparkly Nails

FAQ

Before repeatedly hitting your head against the wall in utter frustration, have a scroll below and see if we can save you a headache. We have tried to answer the most common or perplexing questions below, but for anything that is not included, please ask your question via the Contact Us page. Questions will be dealt with as soon as possible.

How do I order?

I have entered incorrect delivery details – help!

Do you ship Worldwide?

I need my order asap!

Incorrect items sent/items missing/items broken

Order not arrived

Loyalty program

For our terms & conditions please click here.


How do I order?

By Debit / Credit Cards: via our safe and secure ordering system using Stripe

By PayPal: click on the PayPal logo in the cart for a quick way to pay using PayPal – Be careful of your address details as paypal will override what you enter to use the address on their system!

 

I have entered incorrect delivery details

Email us immediately to let us know.  We cannot change orders or addresses once items have left our premises.

**We will not be held responsible for problems caused by inaccurate delivery information supplied to us.**

 

Do you ship worldwide?

As of 17th June 2019 we are no longer able to send mail overseas as we do not the tracking service available to us due to multiple local post offices recently closing.  We only ship to UK and Europe now using first and second class mail.

 

I need my order asap!

Due to multiple local post offices recently closing we are unable to offer next day delivery. Orders are usually posted every morning (order before 7:30am) but will be min. three times a week (usually Mon, Wed and Fri).

 

Incorrect items sent / Items missing

Please check your order once delivered in case of discrepancies. Please notify us of any issues within one week of dispatch, as any discrepancies will not be rectified after this.

Items broken

We try and wrap up all breakable items carefully and all orders are sent in padded envelopes but occasionally accidents happen. Please send us a photo of the package and which items have been damaged so we can resend or refund.

Receipts / Invoices

Invoices are not sent out with orders.  Invoices and confirmation emails are sent via email but should you require an invoice then we can email this over to you.  VAT is not charged on our products as we are not VAT registered.

Missing Orders

In the event of missing items, we can only send out missing orders after two weeks of date of postage (UK) / after 25 days (rest of the world), and upon receipt of an email stating the missing order and confirmation of the address. This is due to Royal Mails policies on lost post.

 

Do you have a loyalty program?

Yes!  If you sign up for an account (top right of page) you will automatically receive 10 points for every £1 every time you shop at Sparkly Nails.  Once you have enough points you will be able to use these against your order – 100 points = £2.50 off!
 
Any points earned on our old site have been noted and will be added to your new account – just email us when you have set your new account up and we’ll transfer the points over.    
 
*some items excluded from the offer.  Points is for whole pounds only, it does not include pence.

Do you offer student discount? 

No

Do you send samples / info for bloggers
We regret that we do not send samples out.  Our prices are around £1.50 a product so not expensive if you needed to try any of our products out.  If you are a blogger then we may have space in our bloggers scheme…please email us for further information.
 
Do you have an affiliate program? 
No

 

Do you have a printed catalogue for mailing?

No. Our entire catalogue is online here at Sparkly-Nails.co.uk.  We have new products in every few months so it is not viable to produce a printed catalogue.

Do you have a shop I  can visit? 

We regret that Sparkly Nails’ premises are not open to the public. Our shop is only available online.

Why did my order arrive in a used box?

We at Sparkly Nails being concerned about the environment, reuse and recycle as much material as possible…and we are from Devon after all!

I ordered a kit and expected it to be boxed

The kits that come in a box / bag are stated, the ones that don’t state that they are not boxed. We try to keep packaging as simple as possible to reduce any waste. We are very conscientious about the environment and try our hardest to keep packaging and waste minimal

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