Before repeatedly hitting your head against the wall in utter frustration, have a scroll below and see if we can save you a headache. We have tried to answer the most common or perplexing questions below, but for anything that is not included, please ask your question via the Contact Us page. Questions will be dealt with as soon as possible.
By Debit / Credit Cards: via our safe and secure ordering system using Stripe
By PayPal: click on the PayPal logo in the cart for a quick way to pay using PayPal – Be careful of your address details as paypal will override what you enter to use the address on their system!
Email us immediately to let us know. We cannot change orders or addresses once items have left our premises.
**We will not be held responsible for problems caused by inaccurate delivery information supplied to us.**
Please check your order once delivered in case of discrepancies. Please notify us of any issues within one week of dIspatch, as any discrepancies will not be rectified after this.
We try and wrap up all breakable items carefully and all orders are sent in padded envelopes but occasionally accidents happen. Please send us a photo of the package and which items have been damaged so we can resend or refund.
Receipts / Invoices
Invoices are not sent out with orders. Invoices and confirmation emails are sent via email but should you require an invoice then we can email this over to you. VAT is not charged on our products as we are not VAT registered.
In the event of missing items, we can only send out missing orders after two weeks of date of postage (UK) / after 25 days (rest of the world), and upon receipt of an email stating the missing order and confirmation of the address. This is due to Royal Mails policies on lost post.
Do you have a printed catalogue for mailing?
No. Our entire catalogue is online here at Sparkly-
Do you have a shop I can visit?
We regret that Sparkly Nails’ premises are not open to the public. Our shop is only available online.
Why did my order arrive in a used box?
We at Sparkly Nails being concerned about the environment, reuse and recycle as much material as possible…and we are from Devon after all!
I ordered a kit and expected it to be boxed
The kits that come in a box / bag are stated, the ones that don’t state that they are not boxed. We try to keep packaging as simple as possible to reduce any waste. We are very conscientious about the environment and try our hardest to keep packaging and waste minimal